A little help, when you need it
Let’s get your
paperwork moving.
Need a hand with PocketSign on iPhone or iPad? Contact the app’s official support team. This website explains the app; it does not open or edit documents.
Contact PocketSign support
[email protected]This is the contact listed on PocketSign’s official support page. Include your app version, device model, iOS or iPadOS version, and what happened. A screenshot can help, but hide any personal information first.
Please don’t send your documents, signatures or private signing links. Support does not need them.
Manage your subscription
PocketSign Pro is billed through Apple. On your iPhone or iPad, open Settings, tap your name, then Subscriptions and choose PocketSign. Cancel at least 24 hours before renewal to avoid the next charge.
If you need to restore Pro, sign in with the same Apple ID and use Restore Purchases in PocketSign’s Settings or Pro screen. Refund requests are handled by Apple.
Received a signing link?
Open your private link in a web browser or in PocketSign. You do not need an account or subscription to sign as an invitee. If the request has expired, been canceled or been deleted, contact the person who sent it.
Keep a copy of important documents
Your own PDF work is stored on your device, without cloud sync. Export anything you need before deleting the app or local data. For an online signing request, download the finished PDF before its online copy is deleted.
More questions?
Read the website’s quick answers or visit the developer’s existing support page for further help.